Frequently Asked Questions

Where Do I Enter My Discount Voucher Code?

From time to time we offer discount off our products when using a promotional discount vouchers. Voucher codes can be entered in the box found under your selected items and clicking Apply. When you are entirely happy that you have selected each item you require to purchase click on the Place Order Now button.

How Will I Know If My Order Has Been Received Successfully?

At the end of your shopping experience the final page will thank you for your order. Within a couple of minutes you will receive an order confirmation from us. Please check that all of the details on this confirmation are correct.

How Long Will Delivery Take and What Is the Charge?

Assuming that everything you have ordered is in stock then it usually takes no longer than seven working days for your order to reach you. Standard delivery to UK Mainland addresses is £5.99, and we also offer express delivery options from £7.50 (UK Mainland addresses only). Delivery to Northern Ireland is £6.95, Highlands and Islands, Scilly Isles is £10.95 and the Republic of Ireland (EIRE) is £12.95.

How Do I Pay for My Order Online?

You can pay for your order on line with a valid debit or credit card. We accept Switch/MasterCard/Visa/Solo/Visa Electron. We are sorry but we do not currently accept American Express. Authorisation for your card will be taken a point of order, and payment is taken once the order is complete. The payment will appear on your statement as GARDEN GEAR.

Do You Offer Credit Facilities?

Sorry but we do not offer credit. All orders are to be paid for at point of order.

What Do I Do If I Have Not Received My Order Within the Stated Time?

In the unlikely event that you do not receive your order within the delivery time stated please contact us on our enquiry line 0871 911 7031 option 2 where one of our friendly operators will be happy to help you or email. Calls cost 13p per minute plus your phone company's access charge. Alternatively, you can email us at: customerservice@gardengearonline.co.uk.

How Do I Cancel or Alter an Order Made Online?

Once your order has been confirmed, to cancel or change your order in any way you will need to call one of our enquiry line operators on 0871 911 7031 option 2 who can alter the details of your order so long as it hasn't yet been despatched. Calls cost 13p per minute plus your phone company's access charge.

How Do I Return a Home and Garden Item If I Am Not Entirely Satisfied?

We take every care to ensure that you receive the correct goods in perfect condition. In the unlikely event that you ever need to return any item to us and it is within our 30-day warranty period then please call 0871 911 7031 for a returns authorisation number. Our customer service team will then provide you with our returns address. Calls cost 13p per minute plus your phone company's access charge. All goods must be returned via recorded, insured method at your own cost. We cannot be held responsible for returns parcels lost in transit. It is the senders responsibility to ensure parcels are adequately insured. If the goods exceed £27 in value we strongly suggest that you take out additional insurance. In order that we can satisfy your requirements promptly we will need your full instructions, explaining the reason for the return and the action you wish us to take.

If I Have Returned Items for an Exchange, When Can I Expect My Replacement Goods?

Replacements are usually processed with 14 days of the parcel being returned to us.

Do You Offer Discount on Multiple Orders?

Garden Gear products represent exceptional value for money and so regretfully we are unable to offer further discounts.