Garden Gear Terms and Conditions

These terms and conditions do not affect your statutory rights.

Please note all orders via this website must be placed by individuals 18 or over. By ordering from this website you are confirming that you are aged 18 or over.

Credit Card Payments

Unfortunately we do not currently accept Amex payments.

Delivery

Subject to your payment being authorised and barring system failure, and provided the items are in stock we will despatch all orders recieved up to 3pm the same day.

Postage & Delivery

ALL Mainland UK orders incur a delivery charge of £5.99 p&p. The delivery charge applies per order regardless of number of items purchased. Delivery to Northern Ireland, Isle of Man, Scottish Highlands and Islands is £6.95. Delivery to the Channel Islands, Scilly Isles and Eire is £10.95. Heavy items incur a minimum delivery charge of £9.95 p&p.

Email:

customerservice@gardengearonline.co.uk

Telephone:

0330 174 3813 (Charges to 03 numbers are the same as UK standard landline numbers starting in 01 or 02. Mobile providers may vary.)

Fax:

0871 911 7040

Post:

Garden Gear
Poplar Lane
Ipswich
Suffolk
IP8 3BU

Opening Times:

Mon - Fri : 9.00am - 5.30pm

Special Offers & Free Gifts

All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent. We reserve the right to withhold certain offers for customers reaching our site via affiliate websites and other similar websites. Voucher codes such as percentage discounts, etc., may not be used in conjunction with any other offers.

Price Promise Guarantee

To qualify for our price promise guarantee, customers will need to provide a website link, screenshot or scanned image of the exact same product being sold at a lower price at the time of ordering. This listing or catalogue must be active at the time of the promotion or dated as such, and the item must be in stock and available to purchase. Customers who qualify for the price promise guarantee will have their order discounted so that the price paid for the item matches that seen elsewhere, inclusive of any postage and packing charges.

Returns Procedure

We take every care to ensure that you receive the correct goods in perfect condition. In the unlikely event that you ever need to return any item to us and it is within our 30-day warranty period then please call 0871 911 7031 (calls cost 13p per minute plus your phone company's access charge.) for a returns authorisation number. Our customer service team will then provide you with our returns address. We regret we cannot accept parcels without the returns authorisation number we will provide you with quoted on the outside of the parcel.

All goods must be returned via recorded, insured method at your own cost. We cannot be held responsible for returns parcels lost in transit. It is the senders responsibility to ensure parcels are adequately insured. If the goods exceed £27 in value we strongly suggest that take out additional insurance.

If not happy for any reason we will accept return of faulty/unused goods in sealed original packaging for refund or replacement within 30 days. You must obtain a returns authorisation number by following the procedures above. This does not affect your statuary rights.

In order that we can satisfy your requirements promptly we will need your full instructions, explaining the reason for the return and the action you wish us to take.

If exchanging for a more expensive item, please remember to include the additional payment.

Please allow up to 14 days for us to process your refund or exchange.

*OUR GUARANTEE AND RETURNS POLICY You may return the goods to us within 30 days of receipt in mint condition for exchange or refund providing you have obtained a returns authorisation number by following the procedures above. This does not affect your statutory rights.

Making a Contract with Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with subsitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.

How to Place an Order

Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.

This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button.

From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.

On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receieve an error should you try to use these in any of the input boxes.

Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportuninty to review your order details before placing your order by clicking Confirm Order.

Customers ordering from outside of the EU, or from the Channel Islands, will incur a 20% administration charge for processing their order. This charge is included in the prices shown on this website.

Recycling Your Old Electricals Is Easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Unwanted electrical equipment is the UK's fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We're proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What Is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How Are We Helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.

Under the Waste Battery Regulations, Garden Gear are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.